Privacy Policy | Turning Point

This website is operated by Turning Point Brew Co. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Turning Point Brew Co. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

You must be over 18 years of age to purchase any of the alcoholic products that we stock. By placing an order with us that includes alcohol, you are confirming that you understand these terms and that you are over the age of 18. It is an offence to sell alcohol to anyone under the age of 18 in the UK. By agreeing to these Terms of Service, you represent that you are over the age of 18.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

This privacy policy applies to the website www.turningpointbrewco.com which is run by Turning Point Brewing Company Limited (‘Turning Point Brew Co.’), a company registered in England and Wales (company registration 10565480), of Unit 3 Grimbald Park, Wetherby Road, Knaresborough, HG5 8LJ.

This Privacy Policy explains how we at Turning Point Brew Co. use and disclose your personal information when you visit our website and when you contact or interact with us through email, post, telephone, online or in-person.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Data You Give Us

The types of personal information we may collect (directly from you or from third party-sources) and our privacy practices depend on the nature of the relationship you have with us.

Customers / Loyalty Benefits

We may collect the following personal information when you contact us by phone, by email, through our website or in person: your full name; your contact details e.g. address(es), business name, telephone numbers and e-mail address; marketing preferences; and the reason for your contact. The lawful basis of the processing is necessary for the contract we have with you.

By using our website, submitting your personal information to us and/or registering an online account, you consent to the use of your personal information as described in this policy.

We may disclose customer’s personal data we collect to our third party processors in the following manner:

Third party credit/debit card issuer(s) for the purpose of validation checks and authorisation checks for transactions;
Courier/postal service to fulfil and/or despatch orders;
The information on the ‘my account page’ is stored in a database hosted by Wix. For more information, please see Wix’s privacy notice;
We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.

We will keep your details on record until we have fulfilled your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation. After this period, all personally identifiable data stored will be deleted. We may keep an anonymised form of your personal data, which no longer refers to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Promotions / Marketing Communications

We will collect name and email address information provided you have opted-in to marketing communications and have confirmed you are over 18 years old. This data will be used for consumer-facing programs, including but not limited to newsletters sent on a regular basis with news and offers about Turning Point Brew Co. The legal basis for this processing is Consent and you can withdraw your consent at any time by following the opt-out instructions in the marketing communications we send you or contacting us on info@turningpointbrewco.com.

We may use a third party provider to deliver our campaign and monitor the effectiveness of any given campaign. Any data provided will be held by those third party web servers in accordance with current regulations.

Social Media

If you contact or interact with us using Facebook Messenger, Instagram or Twitter we receive account information that you publicly share (e.g. first name, last name, gender, locale, profile picture, time zone) from the relevant social media site. We may use this information to respond to your message.

Data We Collect

Digital Information

When you visit our website, we may automatically collect information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the webpages you request and the date and time of those requests.

Our collection of website use information may also involve the use of cookies.

CCTV

Turning Point Brew Co. Ltd have installed CCTV systems in our premises for the purposes of customer and staff safety, and crime prevention and detection.

As well as being the purposes for which we use your personal information, the above are also legitimate reasons for us to use and store personal information relating to you which is captured on our CCTV systems and legitimate interest is our legal basis for processing your personal information.

We will only disclose CCTV images to others who intend to use the images for the purposes stated above. Please note if we are requested to provide CCTV images of you or any other personal info relating to you by police or any other government authority investigating suspected illegal activities, we are obliged do so.

Images captured by CCTV will not be kept for longer than 30 days. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated. Recordings will be kept securely on password protected hard drives.

Your Preferences & Rights of Access

If you have given us your consent to use personal information, you can withdraw your consent at any time by following the opt-out instructions in the marketing communications we send you or contacting us at info@turningpointbrewco.com. Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning any outstanding transactions.

You may request details of personal information that we hold about you. If you would like a copy of the information held on you, please email us at info@turningpointbrewco.com. We may charge you a reasonable fee for the administrative costs of complying with the request.

USE OF COOKIES

When you use and access our website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the website, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the website and we use different types of cookies to run the website: Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

RETURNS & REFUNDS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate and make it right.

You have the right to cancel and receive a refund for your online order within 14days of placing the order. After this time, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be returned unused, in the same condition that you received it, and it must be in the original packaging. We require a receipt or proof of purchase and your items must be returned to us within 28days of placing the order.

Except in cases where goods are damaged, you will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

You will be refunded for the goods once they are received back to the Brewery and inspected, unless the return concerns damaged goods that cannot be returned. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, within 15 working days.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

You can always contact us for any return question, or to report damage to a delivery at: shop@turningpointbrewco.com.

PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.